Professional Life

I started my career as a sorter at Amazon Fulfillment Center located in Windsor, CT. Then I got the opportunity to work as a shipment-related problem-solver. I have worked hard during those days as a problem-solver and became the leader of a problem-solving team. Later I was promoted to Level 3 as a Process Assistant. I used to run Vendor Returns (Reverse Logistics) department. I took the department to the top in Amazon’s Fulfillment Network in the US in terms of productivity and quality. In 2021, I had the opportunity to work for FedEx Ground as an Operations Manager. In that same year, I also had the opportunity to work for Freight Handlers, Inc. as an Inbound Operations Supervisor. I saw it as a challenge since the company was launching a new warehouse. Now at Freight Handlers, Inc., I manage a team of problem-solvers to solve inventory-related problems, run dock for receiving, train receivers, write SOPs and Work Instructions, design Decision Maps, populate quality metrics, and do so many things!

My Career in Brief

Inbound Operations Supervisor

Freight Handlers, Inc

July 2021 - Present

Subject Matter Expert of Manhattan Active Supply Chain Warehouse Management System for the company.
Manage and direct 6+ hourly associates and 1 salaried coordinator in resolving inventory-related warehouse issues in the Manhattan Active Supply Chain Warehouse Management System.
Initiated training sessions for management employees to train Labor Management in the Manhattan Active Supply Chain WMS, improved 40% in labor utilization and productivity.
Actively participating in calls with technical teams to enhance and resolve system-related issues in Manhattan Active Supply Chain WMS for continuous improvement.
Worked with top management to determine and adapt productivity KPIs and developed required reports to achieve operational excellence.
Established CAPA processes in receiving products and reduced receiving errors by 80%.
Wrote 3 SOPs for new processes, and updated and documented existing 4 SOPs to achieve efficiency in productivity.
Developed decision metrics for several processes, such as problem-solving, receiving, and recouping inventory. Reduced recouping waste by 90%.
Working to improve the leadership abilities of hourly and salaried workers and promoting.

Operations Manager

FedEx Ground

May 2021 - July 2021

Directed and led 30+ package handlers and 1 trainer in two different shifts to sort, handle, scan, and load packages to be delivered, and exceeding daily goals of up to 25,000 package sortation.
Used a proprietary Warehouse Management System to control the flow of work assigned to different dock doors.
Managed one of the largest work areas of operations, maintaining safety, ensuring scanning accuracy up to 99.5%, and quality across work areas.
Responsible for managerial administrative work for approving vacation and paid time off of package handlers.
Created all termination reports for presort operations, delivered documented feedback, keeping an accurate record of the time card of package handlers.

Process Assistant

Amazon.com DEDC, LLC.

August 2017 - May 2021

Effectively managed VRETS- including overseeing 6 process paths, exceeding goals for throughput, and communicating with regional and internal customers.
Trained 6 new Area Managers and Operations Managers in VRETS, outbound processes, Warehouse Management System applications, metrics, design and disseminate new shift wash.
Wrote Standard Operating Procedures for OB Hazmat, STARS (reducing misses for customers and adjusting expected delivery time), and virtually attached items with no ASIN.
Oversaw transition from BDL1 to BDL2- including the addition of conveyors and other automation, assisting in training AAs on new processes and problem-solving as issues occurred.
Led a combined team of 6-10 associates per shift, trained 100+ associates & Process Guides in Day and Night shifts, and also trained 1 PA in VRETS.
Met daily shipment goal of 5000 units on an average including setting building record volume of 23.2k in a single shift and 4.3k in an hour.
Launched new Amazon Fulfillment Center AKC1 at Akron, Ohio, and trained 10 associates in OB Problem Solve and Warehouse Management System applications.

Tax Professional

H&R Block

December 2017 - April 2018

Interviewed clients on topics relating to income and deductions.
Reviewed financial records to determine forms needed.
Prepared individual and small business state & federal tax returns.
Educated clientele on tax savings strategies.